Terms of Service

Rest Easy Boards is a trading name of ROC Web Tech, a business operated by Connor Meador in Rochester, NY. There is no separate company behind the product name. Contact: hello@resteasyboards.com, (585) 460-7936.

A licence to run Rest Easy Boards on a stated number of screens, billed either monthly or annually, and — depending on tier — one-time services delivered at the start of that period.

The one-time services are: board design at $349 per account (or a custom template at $749 on Signature, which replaces it and is never charged in addition), and deploy and go-live at $149 per screen on Pro and Signature, which includes one player per screen. Starter has no deploy service; you install it yourself.

The recurring service is the licence itself. Nothing else recurs unless you add it.

The licence is per screen, and you choose how you pay it: monthly, which renews month to month, or annually, which renews once a year. Annual is exactly twelve times the monthly price — there is no annual discount and no penalty for paying monthly. Pick whichever suits your cash flow.

Where a build is involved, year one also has the design fee at signing and deploy at go-live. Those are one-time and separate from the licence; renewals are the licence alone.

New accounts start on a 30-day trial licence, which begins at go-live rather than at signing. No card is needed to start it. Prices are as published on our pricing page on the day you sign; if we change published prices, your current term is unaffected and we will tell you before your renewal, not at it.

Optional monthly services — Menu Care at $89 a month and the others listed on the pricing page — are billed separately and monthly. They can be started or stopped at any time and are not part of the licence term.

There is no minimum term beyond the period you are currently paying for — a month if you pay monthly, a year if you pay annually. The licence does not auto-escalate and there is no early-termination fee.

You can cancel at any time from your account page. Cancelling stops the next renewal; it does not cut service short. You keep everything you have already paid for, to the end of that period.

To be exact about the mechanism, because vague answers here are how people get hurt: every screen on your plan stays current, and a screen beyond your plan stops receiving updates. A screen that is already running keeps rendering what it last received — we do not reach in and switch off a board that is on a wall in front of customers.

If you do not renew, your account stops receiving updates at the end of the period. Ask us for an export of your menu content and you will get it.

Cancel whenever you like and you will not be billed again. We do not refund the unused part of a period you have already paid for — you keep the service to the end of it instead.

Annual is the exception, because a year is a lot to commit to a screen you have only just watched go up: if you cancel an annual licence within 30 days of the charge, ask and we will refund it in full.

The design fee is earned when the design work starts, and the deploy fee when we install. Those are not refundable once the work is done. If something is wrong with what we built, tell us — fixing it is not an extra, and it is a better outcome than a refund for both of us.

Refunds go back to the card that paid and take a few business days to appear. If a charge looks wrong to you, call before you dispute it — (585) 540-1199. We can usually fix it the same day, and a dispute costs us both more than the charge.

Players supplied as part of deploy are yours. They are commodity single-board computers, not locked devices, and there is nothing in them you cannot replace from any electronics supplier.

Screens, mounts, power and network are yours to provide unless we have quoted them separately in writing. We will tell you what to buy if you ask.

Build your board from the material you send us, and show it to you before you pay. Install it on site within Monroe County, New York on Pro and Signature. Keep the software running and updated. Answer the phone during working hours, and answer it as the person who built the thing.

Rush changes are $45 each if you are not on a change plan, and we will always tell you the price before doing the work rather than after.

We will not publish, edit or delete your menu content without you asking. Your content is yours; nothing automated on our side writes to it.

We will not sell, rent or share your business details or your customer data with anyone, for any purpose. See the privacy page.

We will not claim uptime we cannot deliver. The board is designed to keep rendering when our systems are unreachable, which is the honest version of an uptime promise for a business this size.

Do not use the product to display content that is unlawful, that infringes someone else’s rights, or that you do not have the right to display. We do not monitor your boards, so this is a rule you are keeping rather than one we are enforcing — but it is a rule, and we can end the licence over a breach of it.

Our total liability to you in any twelve-month period is limited to the amount you paid us in that period. We are not liable for lost profit, lost custom or consequential loss.

This is a small business selling to small businesses. The limit above is the honest scale of what we can stand behind, and inflating it in a document would not change that.

If we change these terms we will change the date at the top and tell existing customers by email. Changes do not apply retroactively to a term you have already paid for.

These terms are governed by the laws of the State of New York, and any dispute belongs in the state or federal courts serving Monroe County, New York.